At dearpersonbehindme.shop, we understand that occasionally you may need to return a product. We want to make the process as simple and straightforward as possible. Please read our Refund and Returns Policy outlined below:
1. Eligibility for Returns:
You may return items purchased from dearpersonbehindme.shop within 1 days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
2. How to Initiate a Return:
To initiate a return, please contact our customer support team at Contact@dearpersonbehindme.shop. Please provide your order number and details about the item you wish to return.
Our customer support team will provide you with instructions on how to return the item, including any necessary shipping labels or documentation.
3. Refund Process:
Once we receive the returned item and verify its eligibility, we will process your refund within 15 days.
Refunds will be issued to the original payment method used for the purchase.
4. Return Shipping:
- Unless the return is due to an error on our part or a defective product, you will be responsible for covering the cost of return shipping.
5. Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. Additional shipping charges may apply.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.
7. Non-Returnable Items:
- Certain items, such as perishable goods, personalized products, and downloadable software, are not eligible for return.
8. Changes to This Policy:
- We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website.
9. Contact Us:
- If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at Contact@dearpersonbehindme.shop.
Thank you for shopping at dearpersonbehindme.shop. We appreciate your business and strive to ensure your satisfaction with every purchase.